Does your organization has a portal where users can log in to make reservations? And can't the user remember what his/her password is? Here we will explain how to create a new password for the user.
Go to Employees → Users and search for the user in question using the search bar.
Right-click on the user and click Edit.
Enter a new password in the Password field (note: case sensitive) and then click Save at the bottom. The user's old password has now been replaced by the password you've just entered.
Let the user know what the new password is. Also, do not forget to ask the user to change the password in the portal after logging in with the new password.