How do I give a user a new password?

Change password / Forgot password

1.  Go via your browser to the login screen and click on the link "Forgot password".

- The following screen opens -

2.  Fill in the e-mail address that is linked to your user account and then click the button "recover your password".


- The following screen opens -

  • You will receive an e-mail to reset your password if your e-mail address is known to us. Please check your spam/junk mail to be sure.

3.  Choose a new password that meets the requirements and confirm it by clicking the button.

Your password has been changed. You can now log in with your new password.