F.A.Q.

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F.A.Q.

Toogethr Cycles

Toogethr Cycles

For users of the Toogethr Cycles app

Terms & Conditions

General terms

Privacy policy

Profile & Settings

How do I register for Toogethr Cycles and how do I complete my profile?

I am unable to log in to the Toogethr Cycles app

How do I update my profile?

How do I change my home location?

How do I change my work location?

Why is it suggested to enable notifications?

I want to delete my account. How do I do this?

Why do I need to enable GPS and how does Toogethr use my GPS signal?

How do I allow Toogethr Cycles to access my GPS location?

Where can I find and download the Toogethr Cycles app?

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Start

Problems on Huawei/Xiaomi phones

How do I start a bike ride?

How do I plan a bike ride?

Where can I see which community I belong to?

How do I create a recurrent bike ride?

Can I pause or stop my bike ride?

How do I invite someone to share a bike ride?

How do I edit a scheduled bike ride?

Where do I find my previous rides?

I don't see my bike ride in my ride history. How is that possible?

My bicycle ride isn't registered (correctly)

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Webshop

What is the Toogethr Cycles webshop and where can I find it?

How many points do I have?

How do I place an order or donate my points to charity?

What is the delivery time of my order?

I did not receive my order.

I want to order an item in the webshop, but I cannot add it to my cart.

I have another question about my order.

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GPS & Data Privacy

What is the Toogethr Cycles app?

Do participating partners also receive my personal data?

What information is shared with the people I cycle with?

What personal data does Toogethr have about me?

Which version of iOS / Android do I have?

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For employers

I would like to promote Toogethr Cycles among my employees. What can I do?