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Frequently asked questions
Toogethr Cycles
Toogethr Parking FAQ
FAQ
Manual - Toogethr Parking
Communities
Subscription
Parker
Reservations
Transactions
Gate Manager
Operator
Dashboard
Accounts & Settings
Implementation Parking
Toogethr Cycles
Most frequently asked questions
How does the app work
Settings
Webshop
Data & Privacy
Problem solving
For employers
Toogethr Rideshare
How does the app work
Webshop
Data & Privacy
For Employers
Toogethr Cycles
For users of the Toogethr Cycles app
Support form
Most frequently asked questions
My bicycle ride isn't registered (correctly)
How do challenges work?
How many points do I have?
Where do I find my previous rides?
How does the app work
What is the Toogethr Cycles app?
Where can I find and download the Toogethr Cycles app?
How do I register for Toogethr Cycles and how do I complete my profile?
How do I update my profile?
How do I start a bike ride?
Can I pause or stop my bike ride?
How do I plan a bike ride?
How do I edit a scheduled bike ride?
How do I change my home location?
How do I change my work location?
Where can I see which community I belong to?
How do I create a recurrent bike ride?
How do I invite someone to share a bike ride?
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Settings
Why do I need to enable GPS and how does Toogethr use my GPS signal?
Why do I need to turn off battery saving and how do I do it?
How do I allow Toogethr Cycles to access my GPS location?
Why is it suggested to enable notifications?
Which version of iOS / Android do I have?
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Webshop
What is the Toogethr Cycles webshop and where can I find it?
How do I place an order or donate my points to charity?
What is the delivery time of my order?
Data & Privacy
What personal data does Toogethr have about me?
What information is shared with the people I cycle with?
Do participating partners also receive my personal data?
General terms
Privacy policy
How can I access, modify or delete my data?
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Problem solving
I have another problem/question
Problems on Huawei/Xiaomi phones
I did not receive my order.
I want to order an item in the webshop, but I cannot add it to my cart.
I have another question about my order.
I don't see my bike ride in my ride history. How is that possible?
I am unable to log in to the Toogethr Cycles app
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For employers
I would like to promote Toogethr Cycles among my employees. What can I do?